Ms. Johnson lost her job because Kroll issued a background report indicating that she had been convicted of a drug offense, even though she had not been convicted of the offense. Kroll had instead reported an offense by another person of the same name and similar (but not identical) date of birth. Kroll did so despite getting a clean report on Ms. Johnson from the Pa. State Police, which uses Social Security numbers among its matching criteria (and thus provides more reliable matching).

The complaint alleges that Kroll violated FCRA by failing to follow reasonable procedures to assure maximum possible accuracy and by failing to comply with requirements regarding the use of public information for employment purposes.